IVONA Telecom

Increase efficiency and reduce call center costs.

IVONA Telecom – Technical specification

PDF
IVONA Telecom MRCP
IVONA Telecom SAPI
IVONA Telecom Asterisk
Requirements
CPU requirements
X86 (32/64bit), Sparc*
X86 (32/64bit)
X86 (32/64bit), Sparc*
Recommended configurations
CPU, RAM
Simultaneous TTS channels
Xeon® X5670@3GHz, 64bit, 8GB of RAM
280 – 9601
Xeon® X5650@2.67GHz, 32bit, 8GB of RAM
160 – 5601
1 Depending on used voice/language
OS
Linux, Solaris*, Mac OSX*, Windows***, Windows Server***
Windows, Windows Server
Linux, Solaris*
Interfaces
MRCP v1 (RFC 4463), MRCP v2, command line, UniMRCP*
SAPI 5, SAPI 4*, command line
Command line
Standards compliance
W3C SSML 1.0/1.1, W3C PLS 1.0 (with IVONA extensions)
W3C SSML 1.0/1.1, W3C PLS 1.0 (with IVONA extensions), SAPI markup (with support for mixing with SSML tags)
W3C SSML 1.0/1.1, W3C PLS 1.0 (with IVONA extensions)
Supported platforms
  • Cisco Customer Response System,
  • Cisco Customer Voice Portal,
  • Cisco Unified Contact Center Express,
  • Avaya Voice Portal,
  • Avaya Interactive Response,
  • Avaya IP Office 500 VoiceMail Pro,
  • Genesys VoiceGenie,
  • Genesys Voice Portal,
  • VoxPilot VoiceXML MediaServer,
  • VoxPilot Open Media Platform.
All SAPI compatible platforms
Asterisk versions:
1.2, 1.4, 1.6, 1,8
Key features
BrightVoice™: superior speech output quality
Languages and voices
US English (2 male, 3 female, child); British English (male, 2 female); US Spanish (male, female, child**); Spanish (male, female, child**); German (male, female); French (male, female); Polish (2 male, 2 female); Romanian (female); Welsh; Welsh English; Australian English**; Italian**; Dutch**; Canadian French**; Brazilian Portuguese**; Portuguese**; Icelandic**; Russian**; Korean**; Danish**; Swedish**; Japanese**; Special Effects (SFX)/Character voices*
Sampling rate
8 kHz, 22 kHz (up to 48 kHz*)
Audio formats
A-law, μ-law, PCM 16 bit mono/stereo*
A-law, μ-law, PCM 16 bit mono/stereo*
A-law, μ-law, PCM 16 bit mono
Components
Media Server (MRCP), speech server, tools, documentation
SAPI component, tools, documentation
Asterisk plugin, speech server, tools, documentation
Scalability by multiplying speech servers
 
**
Low response (start/stop and barge-in) time
Prosody control: volume, speed, pitch
User level pronunciation lexicon

(with regular expression rules support)
Language detection
**
**
**
Phoneme mapping for mixed languages input
**
**
**
Text preprocessing rules for specific domains
*
*
*
Dynamic voice and language switching
Mixing static expressive prompts
Custom voices: voice branding or custom accent and/or style
Support for phonetic alphabets
IPA, X-SAMPA, TeleAtlas®, Navteq™
IPA, X-SAMPA, TeleAtlas®, Navteq™
IPA, X-SAMPA, TeleAtlas®, Navteq™
Expressive TTS effects
**
**
 
Contrast (feature to extract speech from background noise)
**
**
**
Support of requests peaks handling
**
**
**
* Available on request
** Feature in development
*** Using UniMRCP

Examples of implementations

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