The company

REFUND POLICY

If you are not happy with the quality of the purchased IVONA or Expressivo products, please email our Customer Communication Department at: shop@ivona.com, contact us via the contact form or call us at 00 48 58 783 49 51.

Since our store offers electronic downloads of purchased products – returns and refunds are rather not possible once the products have been delivered to the customer.

However, due to the fact that exceptional circumstances related to our products or their deliveries might occur, we DO accept returns and grant refunds related to the following:

- "Product non-delivery": accepted in the event that due to e-mail technical problems (e.g. e-mail client server technical problems or e-mail server technical problems sustained by the Internet supplier servicing a given client), the customer has not received an e-mail delivering the order. In such case, please contact our Customer Communication Department within 7 days from the date of payment. Otherwise, we recognize that the product has been delivered to and downloaded by the customer, and a „product non-delivery” refund shall not apply.

- "Download problems": accepted in the event that for technical reasons the customer cannot download the purchased product. In such case, please contact our Customer Communication Department. We shall make the best efforts to find an alternative manner of delivering the purchased products. If the customer fails to contact us within 7 days from the date of payment he/she acknowledges and agrees that we can recognize the product as properly downloaded, and a "Download problems" refund shall not apply.

- "Serious Product Defect": accepted in the event that despite numerous tests performed on the products before marketing, the product reveals serious functional defects through our fault. In such case, please contact our Customer Communication Department. We reserve the right to solve the problem within 7 days without the option to return the product within this time span. If it is not possible to solve the problem within 7 days from the moment of reporting the problem, we guarantee a refund in the amount of the product’s price or – on the customer’s request – we offer another product of our Company at the same or a similar price.

- "Product description inconsistency": matters in that scope should be reported within 7 days from the date of payment. Inconsistency of the product with the description included in the offer must be documented for the refund to apply. Inconsistency complaints based purely on expectations or wishes of the customer shall not be accepted. Usually, we offer demo or trial versions of our products, which gives our customers the opportunity to test products functionalities before purchase.

Please note we do not accept refunds, product returns or exchanges in the event of incompatibility of our products with products of external companies (plug-ins, add-ons, units, search engines, scripts, extensions, etc.) other than those specified as compatible in the product description. We do not guarantee that our products are fully compatible with applications of external companies and we do not offer technical support for applications of external companies.

Our Customer Communication Department is at your disposal. We strive to guarantee the highest customer service quality.