Will there be more voices available at IVONA Recordings?

Answer: Yes. IVO Software is constantly working on the development of new voices.

What technical requirements do I have to meet to install your product?

Answer: IVONA Recordings is a website. You do not have to install anything on your computer. You only need a web browser and Internet access.

Sometimes while listening to the text in the editor I can hear some quite long breaks between sentences. Will those breaks also appear in the audio files I generate?

Answer: The recording editor processes sentences individually. In some cases it may result in tiny audible breaks between sentences being read. This situation might occur when a text is read directly from the website. In the generated audio file the breaks will not appear.

What format are the audio files created at IVONA Recordings?

Answer: IVONA Recordings allows for the creation of audio files in several formats. The following formats are currently available:mp3, wav, ogg, a-law, μ-law

I would like to record an announcement for a telephone exchange. Which file format should I choose?

Answer: Youshould first check the instruction manual for your telephone exchange. In most cases telephone exchanges support one of the following 3 formats - A-law, μ-law and wav 8kHz.

Which file format (mp3 or wav) should I choose for a website?

Answer: For website voice-overs the perfect format is mp3, 22kHz. It offers very good speech quality with a a small file size.

I've recorded an announcement for a telephone exchange using your website. I've selected a voice of a higher quality (wav, 22kHz) hoping that it would sound the same in a phone receiver. However, the voice sounds very poor in a receiver. Why?

Answer: The 22kHz voice is not suitable for telecoms applications. For telephone purposes we have created the 8kHz voice which is much more suitable for phone receivers.

Is it possible to receive an invoice for the recordings bought at your website?

Answer: To receive an invoice please mark the option “I want to receive an invoice” when charging your account, and complete the invoice form. The invoice will be sent by post to the address you enter. If you top up your account by bank transfer, you can ask for a pro forma invoice to be generated. In the “Buy credits” tab mark the option “I want to receive an invoice” and select the “money transfer” payment option. Once you've given the information needed to create an invoice and submitted your order, you'll see a link enabling a preview of the pro forma invoice.

How to change the speed and volume of the text being read?

Answer: Currently it is not possible to change the speed and volume of the text. This feature will be available soon.

After charging my account with PayPal, my account at IVONA Recordings has not been changed. What should I do in this case?

Answer: Don't worry! Just contact us at support@ivona.com or call us on (+48) 58 783 49 51.

Which programming language enables connection with IVONA Recordings API?

Answer: Any. IVONA Recordings API uses a SOAP protocol based on XML and can therefore be processed by any programming language.

How can I change stress in a word?

Answer: The way of stressing a word may be changed by using the ~! signs (tilde, exclamation mark). Putting this character sequence inside a word forces stress on the syllable around the inserted characters. e.g.

• marm~!elade – the stress will fall on the ”me” syllable instead of ”ma”,

The text-to-speech solution reads words including “si”, “rz” etc. incorrectly. Can I change this?

Answer: Putting the character sequence ~' (tilde, apostrophe) inside a word results in the breaking up of the phonemes that would normally be linked, e.g.:

• s~'igma - the text to speech solution will read ”sigma” instead of ”śigma” (as in standard Polish pronunciation),
• mos~'ir - text to speech solution will read ”mosir” instead of ”mośir” (as in standard Polish pronunciation ),
• karczma~'rza - text to speech solution will read ”karczmarza” (as in standard Polish pronunciation ) instead of ”karcmar za”.

When can I select the recording format?

Answer: Select the recording format when downloading a file. Press on "Download" button under the editor, and in "Customize your recording" window you can select the recording format you need.